Returns Policy

Returns at Nashrah Leather Industry

At Nashrah Leather Industry, we manufacture leather products according to customer-approved designs, measurements, specifications, and branding requirements. Because many of our products are custom-made and produced specifically for individual customers or brands, returns are handled according to the nature of the order and the reason for the return.

Custom-Made Products

Custom products such as leather jackets, motorcycle leather suits, motorcycle jackets, leather vests, motorcycle leather vests, racing suits, and other personalized leather products are generally not eligible for return due to:

  • Change of mind
  • Incorrect customer-provided measurements
  • Customer preference after production
  • Changes to the approved design
  • Incorrect size information supplied by the customer

Before production begins, customers are encouraged to carefully review and approve all product specifications.

Defective or Incorrect Products

If you receive a product with a confirmed manufacturing defect or a product that materially differs from the approved order specifications, please contact us promptly.

After reviewing the issue, we may offer an appropriate solution such as:

Repair • Replacement • Reproduction • Credit or Another Agreed Resolution

Return Request

Please contact us before returning any product.

To review a return request, we may require:

  • Order details
  • Product photographs
  • Packaging photographs
  • Description of the issue
  • Relevant measurements or specifications

Returns sent without prior authorization may not be accepted.

Return Shipping

If the return is confirmed to be due to a manufacturing defect or an error on our side, we will discuss the appropriate return shipping arrangement with the customer.

If the return is related to customer-provided information, specifications, measurements, or a change of mind, shipping costs may be the customer’s responsibility.

Bulk & OEM Orders

Returns for bulk, OEM, wholesale, and private-label orders are evaluated according to the specifications and terms agreed upon before production.

We strongly recommend reviewing samples and approving all specifications before bulk production begins.

Need Assistance With a Return?

If you believe your order has a manufacturing issue, contact our team with your order details and photographs. We will review the case and work toward an appropriate solution.

Exchange Policy

Exchanges at Nashrah Leather Industry

Because Nashrah Leather Industry specializes in custom and made-to-order leather manufacturing, exchanges are handled differently from standard retail purchases.

Products including custom leather jackets, motorcycle leather suits, motorcycle jackets, leather vests, motorcycle leather vests, racing suits, and personalized leather apparel are produced according to customer-approved requirements.

When an Exchange May Be Considered

An exchange may be considered when:

  • The product has a confirmed manufacturing defect.
  • The product does not materially match the approved specifications.
  • The wrong product was supplied due to an error on our side.
  • Another issue is confirmed by our team after reviewing the order.

Depending on the circumstances, we may arrange a replacement, correction, repair, or reproduction.

Size & Measurement Exchanges

For custom-made products, customers are responsible for providing accurate measurements and approved size specifications.

If a product was manufactured according to the measurements or size chart provided and approved by the customer, an exchange due to incorrect customer-provided measurements may not be accepted.

For fitted products such as motorcycle leather suits and racing suits, we strongly recommend confirming all measurements before production.

Custom Design Exchanges

Products customized with a customer’s logo, branding, artwork, colors, measurements, or unique specifications generally cannot be exchanged simply because the customer changes their mind or no longer requires the product.

Exchange Process

Please contact us before sending a product back.

Our team may request:

  • Order or invoice details
  • Photographs of the product
  • Description of the issue
  • Approved specifications or size chart
  • Photographs of labels or packaging where relevant

Once the issue has been reviewed, we will provide the appropriate instructions.

Exchange Shipping

If the exchange is required because of a confirmed manufacturing error, we will discuss the appropriate shipping arrangement with the customer.

If the exchange results from incorrect customer-provided information or specifications, shipping and additional production costs may be the customer’s responsibility.

Bulk & Private-Label Orders

For OEM, wholesale, bulk, and private-label orders, exchanges are evaluated according to the agreed production specifications and order terms.

To reduce the possibility of exchange issues, we recommend approving samples, measurements, designs, and specifications before bulk production.

Questions About an Exchange?

If you believe your product qualifies for an exchange, contact Nashrah Leather Industry with your order details and clear photographs of the issue. Our team will review your request and guide you through the next steps.